Testimonials

“Although my mum has only been at Birds Hill for a month the improvement in her quality of life in that short time has been remarkable and I would like to thank you and all your staff for the care she is receiving. I know she is being cared for with kindness and respect and that when I visit it is to enjoy her company rather than monitor her care.”

– Daughter of Resident

“I could not recommend your wonderful home more highly and congratulate you and your sister for producing such a beautiful haven.”

– Daughter of Resident

“Just to say THANK YOU SO MUCH for the lovely party afternoon last Saturday 25th July. It was amazing, so enjoyed the BBQ and refreshments, and all the staff worked so hard to make the afternoon such a great success. It was such a kind and caring thought and the residents and guests all enjoyed themselves. Many thanks indeed.”

– Daughter of Resident

“Thank you for looking after our friend so well, we will always remember the kindness shown to her and us during her time at your home. We were impressed with the professional way all members of staff treated her and us and the high standard of nursing care she received from the nurses.”

– Friends of Resident

“I would like to sincerely thank you and all your staff for the excellent care my sister received whilst with you: always highly professional in every aspect, and yet so very caring.”

– Sister of Resident

“I am very happy that my mother is able to spend her twilight years in your beautiful home. The home is light, bright and with such a happy atmosphere due to the caring attitude of all the staff.”

– Daughter of Resident

“What I particularly liked about Birds Hill was that it offered tranquillity as well as the opportunity to enjoy social activities. The residents were given a choice of meals, were consulted on what they wanted to wear, and asked whether they wanted to relax in their room or sit in the lounge. My frequent visits to my mother were made more pleasurable because of the friendly caring staff.”

– Daughter of Resident

“The confidence I had in Birds Hill from our first conversation, Seema, never faltered and the kindness, professionalism, and caring shown by each member of the staff was continued through each day Dad was with you, for that you have my thanks always.”

– Daughter of Resident

“The quality of care given to my wife is excellent. It is a great comfort to me that she is looked after so well by understanding, gentle and caring staff.”

– Husband of Resident

“I feel the quality of life at this present time for the residents is excellent, I have not experienced any patient who has expressed unhappy feelings about their care.”

– Comment from a professional

“We wanted to say thank you for organising more musical entertainment each month, having witnessed the positive effect the entertainers have on Dad and the other residents.”

– Daughter of Resident

“All my contacts with the staff, both management and front line, have always been dealt with in a friendly professional manner. Any advice provided has been extremely accurate and highly appropriate. The overall feeling to the home is one of friendliness and efficiency.”

– Son of a Resident

“My mother was admitted to Bird Hill on 16/2/17 from a care home as they were unable to cope with her aggressive and uncooperative behaviour. Within a few days, the loving, caring, affectionate, skilled care staff at Birds Hill had turned this around and she returned to her old self despite her continued disabilities. I went to see her every morning as I always had so I saw exactly how the staff treated the residents. It was wonderful to see the respect and patience they showed to all.”

– Daughter of Resident

“My mother was only resident at Birds Hill for a matter of 10 days but the end of life care she received was excellent. All the nursing staff cared with just the right balance of professionalism, care and compassion. I highly recommend Birds Hill.”

– Daughter of Resident